Track Order

Use the tracking link in the shipping or dispatch email when one is available. If you have a Demoryx customer account, the Orders area may also show current order information.

When tracking becomes available

Order processing normally takes up to 3 business days. A carrier tracking event appears only after the parcel has been handed over and scanned. Estimated delivery is 5–15 business days after dispatch, although carrier or customs delays may affect this estimate.

Tracking has not updated

Check the carrier page again later and keep your order and shipping emails for reference. Some routes do not show a new scan at every stage.

Tracking says delivered

Check the delivery address, safe locations, reception or front desk, household members and any carrier notice. If the parcel is still not located, contact the carrier first and then email Demoryx with the order number and tracking number so the case can be reviewed.

Ask Demoryx for help

Email support@demoryx.com with the order number, the email address used at checkout, the tracking number if available and a short description of the issue. Do not include payment-card numbers, passwords or security codes.

Customer Support: Available 24 hours a day, 7 days a week.