Frequently Asked Questions
How do I choose the right product option?
Review the selected option name, product description, specification table and gallery before ordering. Features and measurements can vary between options, so the selected variant is the primary reference for the item you are buying.
Where does Demoryx ship?
Checkout is configured for available destinations across Europe and North America, plus China, Hong Kong, Singapore, Japan, Taiwan and South Korea. A country or region must appear in the checkout selector to be available for an order.
How much is shipping?
Standard shipping is USD $6 when the merchandise subtotal is below USD $36. Standard shipping is free when the merchandise subtotal is USD $36 or more. Review the final charge shown at checkout before paying.
When will my order arrive?
Order processing normally takes up to 3 business days. Estimated delivery is 5–15 business days after dispatch. Carrier conditions, customs procedures and the destination can affect timing, so these timeframes are estimates rather than guaranteed delivery dates.
Which payment methods are available?
The payment methods currently available for a specific order are displayed during secure checkout. Availability can depend on the order, destination, device and active payment services.
How do I track an order?
Use the tracking link in the shipping email. If you have a Demoryx customer account, the Orders area may also show order information. See the Track Order page for more help.
Can I request a return?
Contact support@demoryx.com within 30 calendar days after delivery and wait for return instructions before sending an item. Eligibility and return-shipping arrangements are explained in the Return Policy.
How can I contact Demoryx?
Email support@demoryx.com. Include the order number and the email address used at checkout for order help, but never send complete card numbers, security codes, passwords or one-time verification codes.
How do I report a carrier-confirmed lost parcel?
Email the order number, tracking number and delivery details to support@demoryx.com. After the carrier confirms the parcel is lost, Demoryx dispatches a replacement at no additional cost within 3 business days.
When is support available?
Customer Support: Available 24 hours a day, 7 days a week.