Customer Dispute Resolution

Demoryx aims to resolve order, delivery, product, payment, return and refund concerns fairly. This process does not limit mandatory consumer rights.

How to open a dispute

Email support@demoryx.com with your order number, the item involved, a description of the issue, the requested resolution and relevant photographs or tracking information. Do not send complete payment-card details, passwords or verification codes.

Review and response

We aim to acknowledge a complete request within 2 business days and provide a substantive response within 5 business days after receiving the information reasonably required. Carrier or payment-provider investigations may need additional time.

Possible resolutions

Depending on the facts and applicable policy, the resolution may include information, troubleshooting, cancellation before fulfillment, replacement, return authorization, partial or full refund, correction of an attributable error, or a written explanation.

Escalation

If you disagree with the initial outcome, reply to the same email thread, identify the disputed part and request escalation for a further written review.

Customer Support: Available 24 hours a day, 7 days a week.

Company information

Legal name: Beijing Kendingying International Trade Co., Ltd.
Chinese registered name: 北京肯定盈国际贸易有限公司
Unified Social Credit Code: 91110112MAKF9NK9X3
Registered address: Room 508, 5th Floor, Building 4, Courtyard 8, Hujiafa Village, Tongzhou District, Beijing, China
Telephone: +86 178 5644 5258
Email: support@demoryx.com

The registered address is the company's legal registration address and is not the return address. Request written return authorization before sending goods.